Malindo Air is the FIRST Airline to start operations at new klia2 terminal on May 2, 2014, and also the FIRST Airline to later move its operations back to KLIA terminal, after less than 2 years in klia2, on March 15, 2016. Check out some of the latest Malindo Air’s promotions.
The shift is to provide better service to its customers and to position itself for sustainable, long-term growth, according to Malindo Air CEO Chandran Rama Muthy. Read more about Malindo Air’s migration to KLIA.
Departures schedule and status at KLIA
★ Review the KLIA layout plan to get around the KLIA terminal.
Arrivals schedule and status at KLIA
★ Check Flight Status at the Kuala Lumpur International Airport (KLIA)
Contact Malindo Air
The Malindo Air’s new KL Sentral Ticketing Office is open between 9am and 8pm Monday to Friday and from 9am to 4pm on Saturday and Sunday.
| Malindo Air |
|---|
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KL City Sales Office Ground Floor, 2 Lorong Medan Tuanku 1, Off Jalan Tuanku Abdul Rahman, 50100, Kuala Lumpur. |
| Email: info@malindoair.com / customer_care@malindoair.com |
| Phone: 03-7841 5388 Operating hours: 7am-11pm (GMT + 8) Monday to Sunday |
| Malindo Air Online | |
|---|---|
| Tool: | Check Flight Status |
| Website: | www.malindoair.com |
| FAQs: | www.malindoair.com/faqs |
| Facebook: | |
| Twitter: | |
Malindo’s Check-in Counters at KLIA
Malindo Air has prepared the following check-in counters at KLIA for the convenience of the travellers.
The check-in counters are at row E on level 5 of KLIA’s MTB.
The arrangement of check-in counters are from E9 to E18, counter E9 to E14 for Economy class, counter E15 to E16 for Baggage Drop, and counter E17 and E18 for Business class.
Malindo Air City Check-in and Ticketing Office
Passengers flying out of Kuala Lumpur International Airport (KLIA) can now enjoy an easier way to buy a ticket, check-in and travel to the airport, with the opening of the Malindo Air City Check-in and Ticketing Office on 17th January 2017 at the KL Sentral.
The new service is promoted as a hassle free process, with travellers advised to allow three hours to complete their check-in and baggage drop, before catching the KLIA Ekspres to the airport.
Malindo Air’s new KL Sentral Ticketing Office is open between 9am and 8pm Monday to Friday and from 9am to 4pm on Saturday and Sunday. This is the third ticketing office after those already set up in Medan Tuanku and NU Sentral, also in Kuala Lumpur.
Baggage Information & FAQs
Q. How much is the free baggage allowance?
For domestic sector all baggage allowance is 15kg. For passenger travelling on business class domestic sector all baggage allowance is 40kg, and for international sector, the baggage allowance is as below:
| Destination | Economy Class | Business Class |
|---|---|---|
| Tiruchirapalli (TRZ) | 30kg | 40kg |
| New Delhi (DEL) | 20kg | 40kg |
| Mumbai (BOM) | 20kg | 40kg |
| Kochi (COK) | 30kg | 40kg |
| Ahmedabad (AMD) | 20kg | 40kg |
| Destination | Economy Class | Business Class |
|---|---|---|
| Donmuang (DMK) | 20kg | 40kg |
| Destination | Economy Class | Business Class |
|---|---|---|
| Bali (DPS) | 20kg | 40kg |
| Jakarta (CGK) | 20kg | 40kg |
| Batam (BTH) | 20kg | 20kg |
| BTH Depart from Subang Operate ATR fleet | ||
| Destination | Economy Class | Business Class |
|---|---|---|
| Dhaka (DAC) | 30kg | 40kg |
| Hazrat Shahjalal (CAP) | 30kg | 40kg |
Q. How much do I need to pay to add on more baggage / what’s the maximum weight?
For prepaid baggage, the maximum weight per-passenger is 20kg.
| Type | +5kg | +10kg |
|---|---|---|
| Applied for International for India, Bangladesh & Thailand departing from klia2, Boeing fleet | 5kg (MYR60) | 10kg (MYR120) |
| Applied to Domestic Sector departing from klia2, Boeing Fleet | 5kg (MYR40) | 10kg (MYR80) |
| International and domestic departing from Skypark Subang, ATR Fleet | 5kg (MYR60) | 10kg (MYR120) |
| Type | +15kg | +20kg |
|---|---|---|
| Applied for International for India, Bangladesh & Thailand departing from klia2, Boeing fleet | 15kg (MYR180) | 20kg (MYR240) |
| Applied to Domestic Sector departing from klia2, Boeing Fleet | 15kg (MYR120) | 20kg (MYR160) |
| International and domestic departing from Skypark Subang, ATR Fleet | 15kg (MYR180) | 20kg (MYR240) |
Q. Can I combine my baggage allowance if I’m travelling with a partner?
Yes, if in the same booking PNR’s. No, if not in the same PNR’s.
Q. What the maximum weights for hand carry?
Maximum weights for hand carry is 7kg With Dimention of 30cm height x40cm length x30cm width.
Q. Does infant entitled for baggage allowance (infant without seat)?
Infant are not entitled for baggage allowance.
Q. Does infant entitled for baggage allowance (infant with seat)?
Yes, subject to travel destination.
Q. Does infant entitled for baggage allowance (infant with seat)?
Yes, subject to travel destination.
Q. Is there any allowance for sports equipment? How much it cost for excess?
No, Sports equipment is inclusive in your free baggage allowance, any excess may applied.
- Boeing – MYR15 (Departing from klia2)
- Boeing – MYR25 (Departing from klia2, applied to International India, Bangladesh and Thailand)
- ATR – MYR25 (Departing from Skypark Subang)
Q. What sports equipment is not allowed to be checked-in?
Due to the large size and handling complexities of some sporting equipment which cannot be accommodated. Through the airport baggage system or within the aircraft cargo hold, Malindo Air does not accept the following equipment:
*hang gliders, *sails, *kayaks, canoes and oars, *pole vaults, *javelins
Q. What items are prohibited in checked in baggage?
The following items are prohibited in your baggage whether it is checked in or not:
Explosives, gases, flammable liquids, reactive substances, oxidizers and organic peroxides, toxic or infectious substances, radioactive material, corrosives, and vehicle fuel system components which contain fuel, guns, firearms, ammunition and weapons including replicas, items with internal combustion engines is not allowed to be carried in any baggage.
Please take note that any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.
Q. Can I bring live flower pot / seeds / fruit?
Malindo Air will not accept as check-in nor as hand carry on Malindo Air’s International flights, any plants or plant product, be does it plant potted in soil, plants with roots, seeds, with or without Phytosanitary Certificate from Ministry Of Agriculture or any other government bodies.
Q. Can I bring flower bouquets?
Only hand held bouquets are allowed in Malindo Air’s cabin. Ensure the stem or ends of the bouquet are properly wrapped to avoid spillage of water that they are placed in.
Water may cause damage to Malindo Air’s aircraft and carry-on items belonging to other passengers should the bouquet be stored in the overhead locker.
Q. Can I carry large musical instrument?
Small items e.g. a guitar, violin, saxophone, these items can be taken on board as hand carry (subject to hand carry limitations on size and weight).
If the instrument is bulky and heavy, accept these items under LIMITED RELEASE TAG with fragile labels and check them in as checked baggage.
If the instrument is expensive or of sentimental value, please recommend to the passenger to purchase Travel Insurance coverage in the event the item is damaged. All efforts owever must be taken to ensure that the item is handled with care.
Q. Can I bring my diving equipment?
Yes, you can. Sports Equipment Fee is applicable to Surfboards, Snowboards, Bicycles, Scuba, Cricket, Golf and Snow skiing gears. Any other sporting equipment (that is not stated earlier) is accepted as part of the baggage allowance.
Please note the acceptance of Diving Equipment based on the above is conditional upon you fulfilling the following:
- Diving tank Must Not Contain Any Air, And The Tank Valve Must Be Fully Opened. Otherwise, it becomes a dangerous and prohibited item.
- To adhere to the definition of Diving tank and its contents as provided below.To adhere to the handling procedure highlighted below.
- To adhere to the handling procedure highlighted below.
DEFINITION OF A DIVING TANK AND ITS CONTENTS
Diving Tank / Aqualung / Air Tank
This is an aluminium tank made to contain compressed air. It is meant only for leisure diving. It contains air and not oxygen. There is only 1 valve and when turning anti clockwise (pressure gauge reads zero), the valve is open and air escapes and the tank is empty.
If there is a pressure gauge then it should read ZERO or it might also have a temperature gauge, which MUST read below 20 degrees Centigrade or 68 degrees Fahrenheit.
HANDLING PROCEDURE
Make sure the O-Ring (a rubber ring like an O on the outside of the valve) is taken out and kept by the passenger. Once the passenger has emptied the tank in the agent’s presence or has confirmed to the above authorized personnel that the tank is empty, the open valve must then be taped and sealed securely, this is to act as verification that the tank was emptied and checked by staff members.
Please note that high intensity diving lamps and normal portable diving lamps (torch lights) which contains rechargeable lead acid batteries, spill able or non-spill able will not be accepted on board Malindo Air’s aircraft as check-in nor as hand baggage as it comes under Dangerous Goods Regulation.
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