The Lost & Found centre at the klia2 will store items that are found within the airport terminal vicinity (excluding missing checked-in baggage and items lost in aircraft). The Center will keep all found items for 30 days before disposing them.
The centre provides hassle free services for the genuine owners to collect the found items.
Topics of interest
- Lost & Found center at klia2
- Baggage Enquiry Office at baggage reclaim area
- Malaysia Airports Holding Berhad management company of klia2
- AirAsia’s FAQs on Lost & Found what to do, where to get help, etc
- Customer Information Counters at klia2
- Online Item Listing of lost & found items
If you lost an item within the vicinity of Gateway@klia2 mall, please proceed to Concierge counter at Level 2 and 3 for more information.
Lost and Found Centre at klia2
The Lost and Found Centre at the klia2 is located at the Departure Hall for both International and Domestic passengers.
It handles all matters related to Lost and Found within the airport terminal vicinity.
You can easily find the Lost and Found Centre at the Departure Hall for your inquiry.
| Information Counters | |
|---|---|
| ☎ +603 – 8778 5540 | ☎ +603 – 8778 5541 |
| ☎ +603 – 8778 5542 | ☎ +603 – 8778 5409 |
| ✉ Email at lost&foundklia2@malaysiaairports.com.my | |
| Customs Department | |
|---|---|
| ☎ +603 8778 5779 |
If you have found any item that doesn’t belong to you, please hand over to the personnel in-charge at the Centre to be recorded and stored before it is collected by its owner or for 30 days before disposition.
Online Check
For a qucik check on what items are found at klia2, please visit the Online Item Listing.
Baggage Enquiry Office
Upon arrival and passing the Immigrations counters, you can find the Baggage Enquiry office at the Baggage Reclaim area. Please approach the person in charge at the office for any questions related to your delayed / lost baggage.
Malaysia Airports Holding Berhad
Malaysia Airports Holding Berhad (MAHB) is the company that operates and manages the Kuala Lumpur International Airport 2 (klia2). MAHB established the Lost and Found Centre to standardize processes and procedure in handling Lost and Found items; in regard to its disposal, retention period, records and ownership.
From this point onwards, all lost item found by any person or the airport agencies personnel will be collected and kept in one place. The centre provides hassle free services for the genuine owners to collect the found items.
In addition, it is working very closely with the relevant authorities such as Police and Customs in managing any prohibited items and disposal of items according to the relevant acts such as Police Act, Customs Act and Plant Quarantine Act.
You can contact MAHB through the following channels:
| Malaysia Airports Holding Berhad | |
|---|---|
| Address |
Malaysia Airports Holdings Berhad Malaysia Airports Corporate Office Persiaran Korporat KLIA 64000 KLIA, Sepang, Selangor, MALAYSIA |
| Telephone | (603) 8777 7000 |
| Website | MAHB official website |
| Inquiry | Online Inquiry |
| MAHB on Facebook | |
| MAHB on Twitter | |
AirAsia’s FAQs on Lost & Found
The AirAsia family – AirAsia, AirAsia X, Indonesia AirAsia, Thai AirAsia and AirAsia Zest – accounts for 80% of passenger traffic at the klia2. AirAsia practices the following policies on Lost and Found matters.
Q. I lost my handphone. Where do I go for help?
If you misplaced your handphone onboard, please approach the lost property offices at the respective airports. Any items found at the airport terminal will be handed over to the airport authorities.
AirAsia does not accept any responsibility for personal belongings misplaced or lost onboard the aircraft or in the airport terminal. All items carried by you are solely at your own risk.
Q. My baggage is delayed, missing or damaged, what do I do now?
There are 2 possibilities as to why your baggage does not appear on the conveyor belt. It could either be delayed or is missing. Delayed baggage means your baggage was not loaded onto the flight you just took.
The reason why your baggage was not loaded onto the flight is usually due to safety or technical considerations.
As soon as baggage stops coming up, you should immediately approach one of AirAsia’s friendly guest service officers. You should have with you the baggage tag that was given to you at the time of check-in to enable AirAsia to track your baggage through AirAsia’s Baggage Tracing System.
You will also be given a Property Irregularity Report number (PIR) which you can use to check the status of your missing baggage via Manage My Booking.
If your baggage has been delayed, AirAsia will make the necessary arrangements to deliver it to your local address provided in the Property Irregularity Report number (PIR) form as and when it arrives. Arrangements will also be made to assist you should items of baggage arrive damaged.
Your baggage will be declared missing after a period of 7 days for Domestic travel, and 14 days for International travel, from the date of the Property Irregularity Report number (PIR) form. In this situation, you will need to prepare the following documents:
- Copy of guest passport / ID
- Copy of guest bank book / statement
- SWIFT/BCB/IBN code (for international transaction)
- An authorisation letter for 3rd party account (if necessary)
- Copy of 3rd party passport / ID (if necessary)
Guests will be contacted by AirAsia’s Central Baggage Tracing Office staff for further action.
Telephone for Missing Baggage Enquiries
The following telephone numbers are for Missing Baggage Enquiries only. No other enquiries will be dealt with at these numbers.
| Department & Telephone |
|---|
|
Kuala Lumpur Central Baggage Tracing Office +603 8777 6604 (Domestic) +603 8775 2927 (International) |
|
Bangkok Central Baggage Tracing Office +662 134 3511 |
|
Jakarta Central Baggage Tracing Office +621 5591 6126 |
For Your Information
If your baggage is damaged, you should immediately approach one of AirAsia’s friendly guest service officers. Details of the damage to your baggage will be recorded and you will be offered immediate assistance, if necessary. Please note that damage to accessories and wear and tear may not be covered by AirAsia.
If your bag is damaged or delayed as a result of over-packing or unsuitable packaging, AirAsia’s liability will be reduced.
To avoid any unpleasant experience or further inconvenience during your trip, AirAsia would strongly recommend you to obtain adequate travel insurance cover before you fly.
AirAsia does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal.
All items carried by you are solely at your own risk. Any items found on board will be forwarded to the lost property offices at the respective airports. Any items found at the airport terminal will be handed over to the airport authorities.
Delayed baggage
If your baggage has been delayed, AirAsia will make the necessary arrangements to deliver it to your local address provided in the PIR form as and when it arrives. Arrangements will also be made to assist you should items of baggage arrive damaged.
If you wish to file a claim or an action regarding delay of checked baggage, you must notify AirAsia within twenty-one (21) days from the date the baggage has been placed at your disposal.
Damaged baggage
If your baggage is damaged, you should immediately approach one of AirAsia’s guest service officers. Details of the damage to your baggage will be recorded and you will be offered immediate assistance, if necessary. Please note that damage to accessories and wear and tear may not be covered by AirAsia.
If your bag is damaged as a result of over-packing or unsuitable packaging, AirAsia’s liability will be reduced.
If you wish to file a claim or an action regarding damage to checked baggage after you’ve left the airport, you must notify AirAsia as soon as you discover the damage, and at the latest within 7 (seven) days of receipt of the baggage.
Customer Information Counters
Information Counters are available at various locations throughout the klia2 terminal and Gateway@klia2 to provide immediate assistance. Please feel free to approach them for any inquiry you may have.
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