The Kuala Lumpur International Airport 2 (klia2) in Malaysia is the world’s largest Low-Cost Carrier Terminal with state-of-the-art facilities. It is bulit to cater for the explosive growth in low-cost travel industry.

Aerial view of klia2 terminal
Aerial view of klia2 terminal

The klia2 airport management is committed to implement many measures to ensure every visitor to the airport is having a great experience.

If you have any inquiry, please kindly check with the information / customer service counters.

Summary of facilities & serviecs

Information Counters

Information counters are located throughout the klia2 terminal. These counters are located at Arrival Hall, Departure Hall and Satellite Building at the Main Terminal Building. And you can find them at the Gateway@klia2 mall too.

Information Counter
Information Counter
Contact klia2 for assistance
General Line
☎ +603 – 8778 5000
Information Counters
☎ +603 – 8778 5540☎ +603 – 8778 5541☎ +603 – 8778 5542
MAHB (Management of klia2 airport)
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Information assistants are at the counter 24-hours to assist with visitor inquiries. Concierge Counter is available at every floor at the Gateway@klia2 mall.

Lost & Found Facilities

Airlines’ Baggage Tracing office is available near the Baggage Reclaim area for both International and Domestic arrivals.

Baggage enquiry office at baggage reclaim area
Baggage Enquiry Office at Baggage Reclaim area

There is a dedicated Lost and Found Centre at the Departure Hall, you can check with the officer at the counter for any lost and found items. Read more on Lost and Found facility.

Location of Lost & Found Center at klia2
Location of Lost & Found Center at klia2

Driving to klia2 airport

If you are driving to klia2, after passing the KLIA toll plaza, head towards the direction to KLIA.

There is a split road on the KLIA Expressway that will lead you straight to klia2. Check out this driving guide to klia2 for maps and directions.

Road map for driving to klia2
Road map for driving to klia2

Parking at klia2

The multi-storey car park is adjacent to Gateway@klia2 mall. There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.

Parking facility at klia2
Parking facility at klia2

Rail Train Services

The Express Rail Link (ERL) train services, KLIA Ekspres and KLIA Transit, are available at the Transportation hub.

Rail Train services at klia2
Rail Train services at klia2

Car Rental Services

Car rental companies such as Kasina, Avis, Europcar, Hertz, and Mayflower are available at the Transportation Hub.

Rental Car services
Rental Car services

You can get on the inter-terminal train transfer to KLIA for just RM2 per trip with just a 3 minutes train ride.

Departure Hall at the klia2's Main Terminal Building
Departure Hall at the klia2’s Main Terminal Building

From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.

Passengers using the new self-bag drop facility at klia2
Passengers using the new self-bag drop facility at klia2
Monitors for flight status and schedule
Monitors for flight status and schedule
Money changers and ATM machines
Money changers and ATM machines

Metered & Coupon Taxi Services

Both Coupon taxis and Metered taxis are available at the Transportation hub of the Gateway@klia2 mall.

Taxi services
Ticketing counters for taxi services

Read more about the Taxi services at the Transportation Hub. You can check out the taxi fare to your destination by using this check taxi fare tool.

Buses & Shuttle Services

The Bus services are available at Transportation Hub of the Gateway@klia2 mall.

Bus services
Ticketing counters for bus services

You can find Skybus to go KL Sentral, the Star Shuttle to go Pudu Sentral, the Aerobus to go Genting Highlands, the Airport Liner, the Jetbus to go Terminal Bersepadu Selatan (TBS), the YoYo Bus to go Ipoh, and the Transnasional bus to go Melaka / Malacca, and others.

Transportation Hub at Gateway@klia2 mall
Transportation Hub at Gateway@klia2 mall

Lounges & Seating Area

There are 2 Plaza Premium Lounges located at the klia2 terminal. The first one is located at Level 2M of the Gateway@klia2 mall and another one is located near Gate L8, Pier L.

The Bar that seats up to 40 people
The Bar that seats up to 40 people

In addition to the Plaza Premium Lounges, there are plenty of seating areas throughout the klia2:

Plaza Premium Lounge
  • Internet lounges and Smoking Rooms are located at boarding piers (PJKL), one lounge in each pier.
  • VIP & VVIP Lounges are located at Level 3 of Main Terminal Building.
  • Airlines lounges are located at Satellite building Levels 3 and 2.
  • Commercially Important Person (CIP) lounge is located at Satellite building and business centre services are available at CIP lounge.
Movie and Sports Lounges are located at Level 2 of Satellite building.

Hotels at klia2

If you need a night-stay to catch a morning flight, you can easily find hotel room located inside the klia2 terminal or just short walking distance to the terminal.

The Tune Hotel klia2 is a popular choice as it is just few minutes walk away from the klia2’s Departure Hall. you can grab a few hours of shut-eye on a bed at Capsule by Container Hotel available at Transportation Hub of the Gateway@klia2 mall.

The Sama-Sama Express Hotel klia2 is an airside transit hotel on level 3 of Satellite building. And the Plaza Premium Lounges are available at both the Gateway@klia2 mall and the Pier L.

A new hotel, Aerotel Kuala Lumpur Hotel, is recently opened at level 2 of the Gateway@klia2 mall.

Aerotel Kuala Lumpur's cosy setup starts at the reception area.
Aerotel Kuala Lumpur is available at Level 2M of Gateway@klia2 mall

If you prefer a 5-star hotel experience, there is Sama-Sama Hotel KLIA adjacent to KLIA which can be reached via the inter-terminal train transfer. Shower facilities can be found at Sama-Sama Express Hotel, Capsule by Container Hotel, and Plaza Premium Lounge for a small fee. Check out some other Hotels near the klia2.

Dining & Shopping

There are lots of retail and food and beverage outlets throughout the terminal. Just the Gateway@klia2 mall will have more than 200 retail and food and beverage outlets for your dining and shopping pleasure. A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.

Storage / Locker Services

The Left Luggage / Baggage Storage Store is available after you exit from Domestic Arrival gate and it is also available at Level 2 of Gateway@klia2 mall.

Storage and locker services
Storage and locker services
The Capsule by Container Hotel also provide similar services for your convenience.

Wrapping / Strapping Services

The Baggage Wrapping and strapping service is available at the Departure Hall to ensure your baggage will stay safe from the wear and tear of travel.

Wrapping and strapping services
Wrapping and strapping services
A disposable strap can be applied around your baggage, keeping it secure.

Baby Room / Shower Facilities / Toilet Facilities

Toilet and bathroom facilities
Baby room is located throughout the klia2 terminal next to toilet facilities for diaper changing and nursing.

The Baby room is fully equipped with hand wash, water dispenser, toilet paper dispenser and diaper changing station. It is available on every floor at the Gateway@klia2 mall.

Shower facilities are available for free at various toilets in the terminal.

Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal, including the designated toilets, is easily accessible with wheelchair.

Medical Services

The clinic is available next to the exit of International Arrival area.

Menara Medical Clinic, klia2 Main Terminal Building, Level 2
Menara Medical Clinic
It operates 24-hours with Type A ambulance on stand-by. The service is provided by Menara Medical Services. You can contact the clinic at +603 8778 5909.

Prayer Rooms

There are 15 surau rooms throughout the klia2 terminal for public usage.

Prayer rooms
Prayer rooms
At the Gateway@klia2 mall, the Prayer room is located at Level 1 opposite Capsule by Container Hotel and Level 2 behind Original Classic shop.

Facilities for Senior / Physically-challenged

To provide assistance to the seniors and physically-challenged passengers, braille are in place at the elevators and designated toilets, ramps and people-movers or travelators are available throughout the terminal, and tact tiles lead from drop-off kerbside at Gateway@klia2 all the way to Departure Hall and from Arrival Hall to Gateway@klia2 building.

Wheelchair and baby stroller
Wheelchair and baby stroller
Walkalators
Walkalators

A total of 15 Buggies are in full service and more will be introduced to add to the convenience.

Buggy service available around the clock
Buggy service available around the clock for passengers’ convenience

Wheelchairs and baby strollers can be loaned at the information counters free of charge. Additional walkalators are installed to shorten the walking distance so that passengers can have more convenient travelling experience.

GST Refund Verification Counter

The GST Refund Verification counter is available at the Departure Hall for any GST refund inquiries and procedures.

GST Refund Verification Counter
GST Refund Verification Counter

Security Pass Counter

The Security Pass counter is available at the Departure Hall for any security pass inquiries and applications.

Security Pass Counter
Security Pass Counter
Malindo and AirAsia ticket offices
Malindo and AirAsia ticket offices
Check-in kiosks
Check-in kiosks
Trolley
Trolley
Massage chairs for relaxation
Massage chairs for relaxation

Immigrations

VISA – Passengers are advised to check with the Malaysian Consulate or representative office nearest to you for the Visa requirements before planning a trip to Malaysia.

Autogates at Arrival and Departure – Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.

Please visit the Immigration Department of Malaysia’s official website for more information at www.imi.gov.my. You can also contact Immigration (Operations Division) at +603 8778 5468/ +603 8778 5462 / +603 8778 5463.

IATA code

The IATA Terminal Code for klia2 is KUL 2 which stands for KUL Terminal 2.

The IATA Code for Kuala Lumpur International Airport (KLIA) is KUL M which stands for KUL Main Terminal.

Duty-free Allowance

Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:

1) Tobacco not more than 225 grams (equal to 200 sticks of cigarettes)
2) Alcohol not more than 1 litre per passenger

Please visit the Royal Malaysian Customs Department’s official website for more information – www.customs.gov.my.

Kid Zone

You can keep the kids entertained at the Kids Zone while waiting for a flight.

The Kid Zone area is located at Satellite Level 2.

Customs

There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure.

Please visit the Royal Malaysian Customs Department’s official website for more information – www.customs.gov.my. You can contact the Customs department at +603 8778 5779.

Officers conducting security check at the klia2's Pier
Officers conducting security check at the klia2’s Pier

The klia2 is equipped with aerobridges, 68 contact stands, 8 remote stands, fully-automated Baggage Handling System, 3 Runways, Air Traffic Control Tower, provision for A380 operations, substantially enhanced comfort level, Green building with LEED (Leadership in Energy & Environmental Design) certification, and many others.

Overview of services & facilities at the klia2

Find out why klia2 is Bigger and Better.

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