Passenger flow for International Departures
Passenger flow for International Departures

The Departure Process from klia2 airport can be summarized into these 3 easy steps, firstly completing a self check-in (through web check-in, mobile check-in, or kiosk check-in), follow by depositing your luggage (if any), and lastly boarding your flight at the corresponding departure gates after clearing the immigration and customs check points.

Topics of Interest

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates.

Nevertheless, the installation of more walkaltors and the increasing availability of buggy service have helped to ease the walking challenge to your designated gate.

Passenger flow for guests departing from klia2

The following diagrams show an overview of the passenger flow for departing from klia2 airport.

1. Check-in

AirAsia Departure Guide - Step 1: Check in

2. Check-in Luggage

AirAsia Departure Guide - Step 2: Check-in luggage

3. Board Flight

AirAsia Departure Guide - Step 3: Board flight

This Departure Hall at klia2 accommodates check-in and luggage drop counters, waiting area, public concourse, various shops, and security check points for Domestic or International Departures.

Public Concourse at Departure Hall
Public Concourse at Departure Hall

★ Read more about Departure Hall at klia2 terminal.

Giant monitor at the Departure Hall displaying the flight schedule and status
Giant monitor at the Departure Hall displaying the flight schedule and status

★ Check flight schedule and status.

At the Departure Hall, lots of check-in kiosks are available for the passengers to complete their check-in at the spot.

Departure Hall packs with travelers
Departure Hall packs with travelers

From March 15, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop facilities for luggage drop.

Check-in kiosks / machines are available at the Departure Hall
Check-in kiosks / machines are available at the Departure Hall

★ Read more about self-bag drop facility at klia2.

Passengers using the new self-bag drop facility at klia2
Passengers using the new self-bag drop facility at klia2

After passing the entrance for Departures, the travellers will go through the standard immigration and security check procedures.

Passengers queuing up for document check at the Immigration counters
Passengers queuing up for document check at the Immigration counters

Domestic Departures: Passenger flow to Pier J / Pier K

Passenger flow for Domestic Departures
Passenger flow for Domestic Departures

 Domestic Departures The following diagram shows the passenger flow from Departure Hall to Pier J / Pier K.

Domestic Departures: Passenger Flow to Pier J / Pier K
Domestic Departures: Passenger Flow to Domestic Gates (Pier J / Pier K)

The Security checkpoint for Pier J and Pier K is located at the left side of the Departure Hall. Read more about Departure Hall.

The security checkpoint for Domestic Departures a the Pier J and Pier K
The security checkpoint for Domestic Departures a the Pier J and Pier K
The entrance for Domestic Departures
The entrance for Domestic Departures

You are advised to be at the security checkpoint early to avoid the crowd and to complete the security check faster.

The entrance for Domestic Departures
The entrance for Domestic Departures

After the security check, walk to the escalator and use it to go down to Level 2.

Escalator to level 2
Escalator to level 2
Take the escalator to level 2
Escalator to level 2

Turn left for gates at Pier J. Go straight then turn right for gates at Pier K.

Escalator to level 2
Escalator to level 2

Please allow sufficient time to reach your boarding gate for your scheduled departure.

Turn left for gates at Pier J. Go straight then turn right for gates at Pier K
Turn left for gates at Pier J. Go straight then turn right for gates at Pier K

From the Domestic security checkpoint to the gate J / gate K, the estimated walking time is at least 3 minutes to Pier J and 7 minutes to Pier K, with the help of the walkaltors.

klia2 layout plan
klia2 layout plan

The  Pier J  is located at level 1A, lower left wing of the klia2 Terminal.

Gates J, klia2 Terminal
Gates J, klia2 Terminal

★ Read more about Pier J.

The  Pier K  is located at level 1A, lower right wing of the klia2 Terminal.

Walkalator to ease your weary legs
At the Pier, Walkalator is available to ease your weary legs

★ Read more about Pier K.

International Departures: Passenger flow to Pier L / P / Q

Passenger flow for International Departures
Passenger flow for International Departures

 International Departures The following diagram shows the passenger flow from Departure Hall to Pier L / Pier P / Pier Q.

International Departures: Passenger Flow to International Gates (Pier P / Pier Q)
International Departures: Passenger Flow to International Gates (Pier P / Pier Q)
International Departures: Passenger Flow to International Gates (Pier L)
International Departures: Passenger Flow to International Gates (Pier L)

After completion of check-in and luggage drop, you will go to the main entrance for International Departures at the Departure Hall. There’s the Security checkpoint for International Departures at Pier L / Pier P / Pier Q.

Main entrance to the Pier P, Q and L at the Departure Hall
Main entrance for International Departures at Pier P, Q and L

Read more about Departure Hall.

Main entrance to the Pier P, Q and L at the Departure Hall
Main entrance for International Departures at Pier P, Q and L

You are advised to be at the security checkpoint early to avoid the crowd and to complete the security check faster.

Passengers queuing up for document check at the Immigration counters
Passengers queuing up for document check at the Immigration counters

After the immigrations and security check, you will be at the beginning point of the Skybridge.

After the Immigrations and security check is the beginning point of Skybridge
After the Immigrations and security check is the beginning point of Skybridge

 To go to Pier L:  The Pier L is located at level 2, lower left wing of the klia2 Terminal. Turn right before the Skybridge and walk to the end to take the escalator / lift to go to Pier L.

Turn right to Pier L,
Turn right to Pier L, then walk a short distance to take the escalator to Pier L on level 2
Escalator to Pier L
Escalator to Pier L on level 2

Please allow sufficient time to get to your boarding gate for your scheduled departure, the estimated duration to walk from Immigration / Customs checkpoint to Security checkpoint at Pier L is about 3 minutes.

From the Security checkpoint to Gates L1 – L22 is another additional 2 to 10 minutes.

The beginning point of Pier L
The beginning point of Pier L

★ Read more about Pier L.

If your boarding gate is located at Pier P or Pier Q, read on…

After the Immigrations and security check is the beginning point of Skybridge
After the Immigrations and security check is the beginning point of Skybridge

 To go to Pier P / Pier Q:  If your boarding gate is located at Pier P or Pier Q, then continue walking straight to cross the Skybridge.

The Pier P and Pier Q are furthest away from the Departure Hall. Please allow sufficient time to get to your boarding gate for scheduled departure.

The estimated duration from Immigration / Customs checkpoint to Security checkpoint at Pier P / Pier Q is about 10 minutess.

From the Security checkpoint to Gates P1 – P21 or Gates Q3 – Q21 is another additional 2 to 10 minutes.

The Skybridge is 300 metres long and walkalators are available
The Skybridge is 300 metres long and walkalators are available

The Skybridge is 300 metres long and walkalators are available to ease your weary legs.

Walking along the Skybridge, observe the difference in levels
Walking along the Skybridge, observe the difference in levels

After crossing the Skybridge, you will reach the Satellite Building. Lots of shops are available for your shopping pleasure.

Shops for your convenience on Satellite Building level 3
Shops for your convenience on Satellite Building level 3

Walk pass the shops to take the escalator / lift to go down to level 2.

Escalator at Level 3 to go to Level 2 Satellite Building
Escalator at Level 3 to go to Level 2 Satellite Building

Go down to Level 2.

Go down to level 2 of the Satellite Building after the Skybridge
Go down to level 2 of the Satellite Building after the Skybridge

The Pier P is located at left wing of the Satellite Building and the Pier Q is located at right wing of the Satellite Building.

Passenger flow to Pier P and Pier Q
Passenger flow to Pier P and Pier Q

The Pier P is located at left wing of the Satellite Building, turn left to go to the Pier P.

The beginning point of the Pier P
The beginning point of the Pier P

★ Read more about Pier P.

The Pier Q is located at right wing of the Satellite Building, turn right to go to the Pier Q.

The start of the Pier Q
The start of the Pier Q

★ Read more about Pier Q.

Spectacular landscape is available at each pier. You can enjoy the view of the terminal at the Pier.

The AirAsia and Scoot flights waiting at the Pier
The AirAsia and Scoot flights waiting at the Pier

Ample seating area is provided at each waiting lounge. You can relax comfortably to wait for your flight.

Passengers waiting at the gate
Passengers waiting at the gate
Spectacular view and cozy seating
Spectacular view and cozy seating

The Aerobridge will be used to connect the flight to the Pier once the flight is landed and parked properly.

View of flight connected to the Aerobridge
View of flight connected to the Aerobridge
The aerobridge connects the flight and the Pier
The aerobridge connects the flight and the Pier
Passengers walking on the Aerobridge and boarding the flight
Passengers walking on the Aerobridge and boarding the flight
Inside the flight
Inside the flight
View from inside the flight
View from inside the flight

Layout Plan

The following is the layout plan of the klia2 terminal.

klia2 layout plan
klia2 layout plan

Click on any of the following to view more information.

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