Location of klia2 Arrival Hall
Location of klia2 Arrival Hall

The Arrival Hall is located at Level 2 of the klia2’s Main Terminal Building. It is the final stop for all passengers on Domestic Arrivals and International Arrivals. At the Arrival Hall, you will go through the immigration check, collect your luggage, shop for duty-free goods, and then clear the customs checkpoint to exit.

Layout of the Arrival Hall
Layout of the Arrival Hall

The Arrival Hall is located at Level 2 of Main Terminal Building. The Departure Hall is located at Level 3 of the same building, check out the departure process from klia2 airport.

Once you exit the Arrival Hall, you can then go to the attached Gateway@klia2 mall for transportation to the city.

Topics of Interest

Your flight will be landed at the terminal Pier of the klia2. For Domestic Arrivals, your flight will be landed at Pier J or Pier K.

Flights landed and waiting at the klia2 pier
Flights landed and waiting at the klia2 pier

For International Arrivals, your flight will be landed at Pier P, Pier Q, or Pier L. If you are on a flight transfer, please read this guide on flight transfer.

From the Pier, you will then need to walk some distance to the Arrival Hall for customs clearance and exit of the airport.

Layout plan of Arrival Hall

The Arrival Hall is located at Level 2 of the klia2’s Main Terminal Building. The following is the layout plan for the Arrival Hall at the klia2.

The Arrival Hall is the main venue where you will have your Immigration check for valid entry to Malaysia.

Layout plan of Arrival Hall
Layout plan of Arrival Hall

For smooth and quick verification, the passengers are advised to get all the relevant documents ready for checking.

Arrival Hall at the klia2
Arrival Hall at the klia2

Domestic Arrivals: Passenger flow from Pier J / Pier K

For Domestic Arrivals, your flight will be landed at Domestic Gates at Pier J or Pier K.

Domestic Arrivals
Domestic Arrivals: Passenger flow for Arrivals from Pier J / Pier K

Follow the overhead signboard for instructions to go to the Baggage Reclaim area to collect your luggage, if any. After clearing the customs checkpoint, you will then exit the Arrival Hall and go to the attached Gateway@klia2 mall for transportation.

Domestic Arrivals
Domestic Arrivals: Passenger flow from Domestic Gates (Pier J & Pier K)

Do your have another flight at klia2? If you are on a flight transfer to next destination, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

For transportation to city, check out KLIA Ekspres, taxis, and bus services.

International Arrivals: Passenger flow from Pier L / Pier P / Pier Q

For International Arrivals, you will be landed at International Gates at Pier L, Pier P, or Pier Q.

International Arrivals: Passenger flow from Pier L / Pier P / Pier Q
International Arrivals: Passenger flow from Pier L / Pier P / Pier Q

If klia2 is your final stop, be prepared for a long walk from the International Gates at Pier P and Pier Q.

Passenger flow from International Gates (Pier P / Pier Q) to Arrival Hall
International Arrivals: Passenger flow from International Gates (Pier P / Pier Q) to Arrival Hall
Passenger flow from International Gates (Pier L) to Arrival Hall
International Arrivals: Passenger flow from International Gates (Pier L / Pier P / Pier Q) to Arrival Hall

After exiting from your flight, you will walk pass the Satellite Building, cross the 600m long Skybridge, go to Arrival Hall for Immigration check and collect your luggage after clearance. Review the arrival process in pictures.

Do your have another flight at klia2? If you are scheduled on a flight transfer, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

Once you exit the Arrival Hall, you can then go to the attached Gateway@klia2 mall for transportation. For transportation to city, check out KLIA Ekspres, taxis, and bus services.

Pictorial process of Arrival

Once the flight is landed and parked and passengers are safe to exit, you will be walking on the Aerobridge connected to the Pier. The klia2 has 80 aerobridges servicing 60 gates in the terminal.

Passengers walking on the Aerobridge to the connected Pier
Passengers walking on the Aerobridge to the connected Pier

The Aerobridge, which ease passengers’ pathways into the aircraft from the terminal, will connect you from the flight to the Pier.

View of the Satellite Building from the Aerobridge and passengers walking on the ramp
View of the Satellite Building from the Aerobridge and passengers walking on the ramp

Also, Washrooms and some resting sofa are installed along the Pier for a short break.

Passengers walking to the Satellite Building, walkalator is there to help, if needed
Passengers walking to the Satellite Building, walkalator is there to help, if needed

The trip to the Arrival Hall involves lots of walking from the Pier to the Satellite Building, then passing the Skybridge, and finally reaching the Arrival Hall.

There will be some walking needed from your landed Pier to Arrival Hall
There will be some walking needed from your landed Pier to Arrival Hall

There are overhead signboards to signal the directions so you can check to make sure you are on the right path.

Observe the overhead signboard for direction
Observe the overhead signboard for direction

Sufficient signboards have been installed to guide you to the Arrival Hall.

And walkaltors are installed for your convenience. There are now a total of 42 walkalators around the terminal, covering nearly two kilometres.

Observe the signboard for directions and the walkators are available for your convenience
Observe the signboard for directions and the walkators are available for your convenience

Observe the overhead signboard for directions to your next venue.

Flight transfer is available at the Satellite building
Flight transfer is available at the Satellite building

The section allocated for International Transfer is available at Level 2 of the Satellite Building.

International Transfer at the Satellite Building
International Transfer at the Satellite Building (Level 2)

For flight transfer, please approach the transfer counter to get your boarding pass if you haven’t gotten it.

Flight transfer facility and transfer counter at the Satellite building
Flight transfer facility and transfer counter at the Satellite building

Once you reached the Satellite Building, the next move is to walk passed the Skybridge to the Arrival Hall.

The escalators and lifts for you to go up to the Skybridge
The escalators and lifts for you to go up to the Skybridge

The whole Skybridge is divided into two sections to allow for full passenger segregation implementation at the terminal. Walkway at Level 3 is allocated for departing passengers and Level 3A is for arriving passengers.

Escalator to level 3A and passengers walking on level 3A of the Skybridge
Escalator to level 3A and passengers walking on level 3A of the Skybridge

Spanning 300 metres with 60 metres of walkalators, the Skybridge will connect the passenger from Terminal Building to the Satellite Building, allowing passengers to travel between these two points in just over five minutes.

The walkalators are expected to shorten the walking time of passengers by 30%
The walkalators are expected to shorten the walking time of passengers by 30%

With the installation of walkalators, the Skybridge will connect the passenger from the Satellite Building to Main Terminal Building in just over five minutes.

Passengers walking on the Skybridge
Passengers walking on the Skybridge

Escalators and lifts are available at the end of the Skbridge for you to go down to Arrival Hall.

Escalators and lifts at the end of Skybridge and passengers going down to Arrival Hall
Escalators and lifts at the end of Skybridge and passengers going down to Arrival Hall

The Arrival Hall is located at Level 2 of the Main Terminal Building. It is where the immigration document check and customs check will take place.

Passengers going down to the Arrival Hall
Passengers going down to the Arrival Hall

Helpful signboards are present to assist the passengers for easy navigation of the terminal.

Arrival Hall in sight, observe the signboards for directions
Arrival Hall in sight, observe the signboards for directions

The Arrival Hall is the main venue where immigration check for valid entry to Malaysia is performed. Please get all the relevant documents ready for smooth verification and clearance.

Arrival Hall at the klia2
Arrival Hall at the klia2

Immigration document check and customs check are performed at the Arrival Hall before exiting the klia2 terminal.

Travelers queuing up for the Immigration checks at the Arrival Hall
Travelers queuing up for the Immigration checks at the Arrival Hall

If you are on Domestic Transfer, The section allocated for Domestic Transfer is available at the Arrival Hall.

Domestic Transfer at the Arrival Hall
Domestic Transfer at the Arrival Hall

Observe and follow the overhead signboard to go to the Transfer Counter.

Direction to the transfer counter and the transfer counter at Arrival Hall
Direction to the transfer counter and the transfer counter at Arrival Hall

If you need a quick transfer to Kuala Lumpur International Airport (KLIA), the counter for help on transfer between klia2 and KLIA is available at the Arrival Hall.

Counter for transfer between klia2 and KLIA is available at the Arrival Hall
Counter for transfer between klia2 and KLIA is available at the Arrival Hall

Shops and services at Arrival Hall

The Arrival Hall is located at Level 2 of Sector 2 at the klia2. The entire Sector 2 is allocated for the klia2 Main Terminal Building in which Level 2 is the Arrival Hall and the Level 3 is the Departure Hall.

Layout of the Arrival Hall
Layout of the Arrival Hall

The duty-free shops are available for your last-minute purchase of souvenirs and duty-free goods.

Charles & Keith
Charles & Keith
Eraman Duty Free
Eraman Duty Free
Flying Emporium
Flying Emporium
KLIA Express Ticket Counter
KLIA Express Ticket Counter
Kuwait Finance House
Kuwait Finance House
Maybank
Maybank
Menara Medical Center
Menara Medical Center
Swiss Watch Gallery
Swiss Watch Gallery
Tourism Malaysia
Tourism Malaysia
TUMI
TUMI
Victoria's Secret
Victoria’s Secret
Wear & When
Wear & When

Upon exiting the immigration check point (for International Arrivals), you will be able to see the huge baggage claim area. There is a monitor above each belt showing the flight served by the carousel.

Baggage reclaim area after the Immigration clearance
Baggage reclaim area after the Immigration clearance. The Lost & Found office is also located here.

After you have collected your baggages, you will go through the customs check and exit the terminal.

Proceed to Customs check after collecting your luggage
Proceed to Customs check after collecting your luggage

After you exit the Arrival Hall, you can then go to the attached Gateway@klia2 mall for transportation to the city.

Exit the Arrival Hall and connect to Gateway@klia2 mall
Exit the Arrival Hall and connect to Level 2 of Gateway@klia2 mall

The Gateway@klia2 mall is connected to the Arrival Hall on level 2.

The level 2 of the Gateway@klia2 mall is connected to the Arrival Hall
The level 2 of the Gateway@klia2 mall is connected to the Arrival Hall

Layout Plan

The following is the layout plan of the klia2 terminal.

klia2 layout plan
klia2 layout plan

Click on any of the following to view more information.

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